Flō Networks provides 24x7x365 support to our customers via our NOC (Network Operations Center). Our NOC is responsible for being the focal point to request support or report incidents related to your services.
Network Operations Center
noc@flo.net
+1 915 534 8105
+1 877 518 3526
+52 656 692 1199
+52 800 288 3526
+55 11 3230 2360
+54 11 5199 3105
+56 2 321 08209
+57 1 5800746
+506 4001 9453
+51 1 6409 458
Position: NOC Supervisor
Email: noc-supervision@flo.net
Phone (MX): +52 656 257 1595
Phone (US): +1 915 701 0368
Position: NOC Manager
Email: noc-manager@flo.net
Phone (MX): +52 656 257 6060
Phone (US): +1 915 701 0372
Position: Service Assurance
Email: serviceassurance@flo.net
Phone (MX): +52 656 257 2450
Phone (US): +1 915 272 2450
Position: NOC Director
Contact Name: Oscar Hernandez
Email: oho@flo.net
Phone (MX): +52 656 257 2451
Phone (US): +1 915 272 2451
Please consider having the following information available when contacting us:
In the event the NOC is unable to resolve an incident or request within the defined timeframe, you can escalate the case. Please allow the time defined per severity before moving to the next escalation level.